How do we know that dialogue is an effective way of generating effective change in organisations and individuals?

Margaret WilliamsonWritten by: Margaret Williamson

In 2011 The Right Conversation published a research report on the importance of the quality of conversations in organisations.   The organisations they interviewed all reported a positive correlation between the quality of conversation and organisational effectiveness.  The argued that the quality of conversation impacts directly on:

  • Employee engagement
  • Relationships with key stakeholders
  • “The richness and inclusiveness of strategy development”

Given that there is general agreement that conversation matters – what are leaders doing to develop the skills of dialogue in their organisations?