It’s all about trust… isn’t it?


“If you don’t know what to do, there’s actually a
chance of doing something new.” Philip Glass

“It’s basically about trust”

“What is?”

“Well, everything. Strip out the buzz words – ‘transforming public service’, ‘open government’, ‘co-production’ – it basically all boils down to building trust doesn’t it?”

“Well yes I suppose so”

“EXACTLY! Scratch the surface, every story of positive change worth its salt … has building and sustaining trust at its core – the leaders who earned it; the friends and colleagues who are sustained by it even when things get tough; the organisations that go out of their way to create the conditions for it”.

“And so…?”

“So why then do I get the feeling so many of us are confused about what it is and how to build it? Why isn’t it at the top of everyone’s job description (who works in public service)? What is getting in the way?”

“And so what are you going to do about it then…?”

“Well good point I suppose I’ll have a think”

That is pretty much a summary of a few different conversations I had at an event called ‘Shaping Scotland’ in November 2016. The event was run by the same team who run an online change course called ‘Ulab’ (see which thousands of people across the world do every autumn.

A week later, I saw how I could try something out.